Frequently Asked Questions
Compatible and OEM Cartridges
What is a Compatible or Generic Cartridge?
Compatible ink and toner cartridges are basically a replica version of the original cartridge. They are made by a third party, at a fraction of the cost. There are two categories of compatible cartridges, new and remanufactured.
What is a OEM or Genuine Cartridge?
An OEM or Genuine Cartridge is made by the original printer manufacturer. For example, Brother, Canon, Epson, HP.
Will a Compatible Cartridge damage my printer?
Ink Citi QLD only stock the highest quality compatible cartridges to ensure they don't damage your printer. We stand by our product 100%.
Will a Compatible Cartridge void my manufacturer's warranty?
Absolutely not. In fact, it is illegal for a Printer Manufacturer to demand that you use a particular brand of ink. Your warranty is protected by Australian Consumer Law.
Why should I buy your Compatible Cartridges as opposed to another company?
It all comes down to quality. Most other companies use an inferior dye-based ink in their cartridges, and unfortunately, they can cause damage to your printer heads. Ausjet, Our supplier, uses mostly pigment based ink, which we believe is superior.
Do you Refill Cartridges?
Yes, we refill HP, Canon and Brother Ink Cartridges.
Forms of Payment
What forms of payment do you accept?
Visa, Mastercard, American Express, Eftpos, Direct Deposit.
Have you lost the Canon Refill Instruction Sheet? Download a new one here
Toner Reset for Brother MFC-L2750 Printers Instruction Printout
HP has done a software update that has made printers reject compatibles. If you have a printer that takes the 905 and 955 cartridges and have not done the latest update, please don't.
We are working with clients on a solution and will replace the microchips in the next few days. Please call 0416 988 894 if you have any issues. UPDATE: We have the new microchips. If you are still experiencing problems, please let us know.